This accessibility statement applies to the commercial cards digital service in Finland. The service is subject to the Finnish Act on the Provision of Digital Services, which requires public online services to be accessible. This accessibility statement was published in 2020 and updated on 20.11.2025.

The accessibility of the service has been evaluated by an external expert organization.

General information about Nordea's accessibility on commercial cards digital service

On this site you can find general information about accessibility of Nordea's commercial cards digital service. Nordea is developing its commercial cards digital service in order to be accessible for all our customers. There are still some deficiencies in our service contents that we are working our best to solve. Nordea's goal is that all our service contents are available equally, regardless of the device, special needs or situation of our customers.

The accessibility of the commercial cards digital service contents has been assessed by a third party. Nordea is following A and AA level criteria of the Web Content Accessibility Guideline 2.1.

Accessibility status for Nordea's commercial cards digital service contents related to Finland are listed below, and the accessibility status for each content include detailed information about each content feature. In this accessibility statement you can find the information if the digital service content is not yet fully accessible and how it will be improved. Nordea updates the accessibility statement in accordance with the development of accessibility in our commercial card digital service. If you find any difficulties in accessibility of Nordea's commercial cards digital service that have not been mentioned in our accessibility statement, please give us feedback.

Accessibility status of the commercial card digital service contents

Nordea's commercial cards digital service in Finland partially meets the accessibility requirements.

• Firstcard.fi: Fully accessible.
• Cardholder's online service: Not yet fully accessible; implementation of deficiencies underway. The accessibility statement will be updated accordingly.
• Webfile, Statistics Online, and tailor made services for companies: Partially accessible, however given the age and scope of the services, it is assessed to create an unreasonable burden to meet all accessibility requirements. Potential alternative solutions for these services are planned for 2025.
• First Card App: Not yet fully accessible; implementation of deficiencies underway. The accessibility statement will be updated accordingly.

Inaccessible content can be requested by contacting First Card customer service.

Inaccessible content of Cardholder's online service

The service is not yet fully compliant in the following areas:

Perceivable

WCAG 1.1.1 Non-text Content (A)

• Decorative images not marked as decorative

WCAG 1.3.1 Info and Relationships (A)

• Visually hidden elements not properly hidden for assistive technology
• Content announced incorrectly
• Information relationships not marked for assistive technology
• Parts of the content hidden for assistive technology

WCAG 1.3.2 Meaningful Sequence (A)

• Reading order not meaningful

WCAG 1.4.3 Contrast (Minimum) (AA)

• Insufficient contrast between text elements and their background

Operable

WCAG 2.1.1 Keyboard (A)

• Interactive elements not operable with keyboard

WCAG 2.4.3 Focus Order (A)

• Focus order not meaningful
• Keyboard focus lost or inconsistent when changing views
• Keyboard focus lost or inconsistent when performing certain actions

Understandable

WCAG 3.1.2 Language of Parts (AA)

• Language attribute set incorrectly on parts of the content

WCAG 3.2.2 On Input (A)

• Unpredictable behavior of interactive elements

WCAG 3.3.2 Labels or Instructions (A)

• Incorrect instructions for assistive technology
• Interactive elements missing descriptive names

Robust

WCAG 4.1.2 Name, Role, Value (A)

• Element state not marked for assistive technology
• Meaningful roles not marked for assistive technology or marked incorrectly

WCAG 4.1.3 Status Messages (AA)

• Missing announcements for status messages
• Unclear status messages

Inaccessible content of First Card App

The service is not yet fully compliant in the following areas:

Perceivable

WCAG 1.1.1 Non-text Content (A)

• Meaningful visual elements without proper text alternative

WCAG 1.3.4 Orientation (AA)

• Content orientation locked

WCAG 1.4.1 Use of Color (A)

• Color is the only visual mean to convey parts of the information

WCAG 1.4.3 Contrast (Minimum) (AA)

• Insufficient contrast between text elements and their background

WCAG 1.4.11 Non-text Contrast (AA)

• Insufficient contrast between non-text elements and their background

Understandable

WCAG 3.1.2 Language of Parts (AA)

• Language attribute set incorrectly on parts of the content

WCAG 3.2.2 On Input (A)

• Unpredictable behavior of interactive elements

Robust

WCAG 4.1.3 Status Messages (AA)

• Missing announcements for status messages

Accessibility feedback

Did you find an accessibility issue with our digital services? If you could not find the answer to your question about the service in our accessibility statement, please send us feedback.

Give feedback on accessibility

Supervisor authority

If you notice any accessibility issues on the website, please first provide feedback to us, the site administrator. A response can take up to 14 days. If you are not satisfied with the response you receive, or if you do not receive a response at all within two weeks, you report it to the Finnish Transport and Communications Agency, Traficom. The website of the Finnish Transport and Communications Agency, Traficom, explains in detail how to make a report and how it will be handled.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
P.O. Box 320
00059 TRAFICOM
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)traficom.fi
Switchboard phone: 029 534 5000